14
May
“It’s All In The Details” – An Insurance Fraud Case Study.
We received instruction from a UK insurance company who wanted a secondary investigation completed to support the one completed by their own claims management team in relation to an insurance claim made by one of their policyholders.
The policyholder had submitted a claim that his BMW 1 Series vehicle had been stolen at the end of March 2018. The initial contact centre staff member taking the details raised a concern and the claims management team put one of their investigators on it. Read more about “It’s All In The Details” – An Insurance Fraud Case Study. …
Our client based in Tyne and Wear contacted us as they were far along in a bitter custody battle with their ex-partner and starting to lose ground. The client was the father and felt that his case was not being fully and honestly considered because the courts, social services, police and other partnership agencies felt automatically aligned to support the mother in matters of this ilk.
We offer a variety of different support packages to businesses and organisations around Newcastle and the North East when it comes to concerns they may have around one of their employees and how said employee’s behaviour can impact the company from a reputational or security point of view. 
We offer a discreet, highly secure, extremely professional protected asset delivery service to ensure any precious, valuable and/or confidential item is delivered anywhere in the UK. We also, where and when required, work nationally.
For those unaware, a LOCUS report is a formal document made up of various other pieces of evidence that is designed to explain and identify the physical facts of how and where an accident or incident has occurred. The overall document when broken down will contain things such as sketch plans, photographs, localised pertinent intelligence and the authoring agent’s written report. In our area of work within private investigation, they are most commonly used in legal cases such as insurance claims and defence cases pertaining to road traffic collisions and accidents resulting in injury. 
Our client hired us because she was convinced her husband of many, many years was cheating on her with one of his customers.
We’re often told how ‘exciting’ our job must be as PIs and asked what a typical day is like for a private investigator. In truth, no two days are often the same and at Surmount we frequently break our days into different facets:
We were minutes away from shutting up our doors last thing on a Friday night after 9 straight days of sixteen hour shifts across the whole of Newcastle, Northumberland, down as far as Middlesborough, up as far as Berwick and pretty much very where else in between. We were broken and, in the case of this particular investigator, looking forward to the five consecutive days off that were planned and minutes away from kicking in.
We continually promote ourselves to law firms, insurers, businesses and private clients around Newcastle and North East as being an investigation and security consultancy service driven with the desire to help people whilst maintaining ethics and integrity in how we conduct our services that, rather sadly, many assume our industry doesn’t possess.
Late last year we completed a