Solicitor Support: An ‘Agent-Led Trace’ Case Study

Solicitor Support: An ‘Agent-Led Trace’ Case Study

We offer a variety of different support services to solicitors and law firms throughout Newcastle, Tyne and Wear and the rest of the North East. The two that we are most prolifically engaged for service on is our process serving and our various types of people tracing. This week we’re going to look at a successful agent-led trace we carried out for one of our solicitor clients on a particularly slippery character.

An agent-led trace is different to the electronic trace we carry out, although the latter IS the most common we’re asked to do. Read more about Solicitor Support: An ‘Agent-Led Trace’ Case Study

GUEST BLOG: “Using Surmount’s Harassment Support Service”

GUEST BLOG: “Using Surmount’s Harassment Support Service”

This week, in a change of pace, we’re handing our blog over to one of our recent clients on a Harassment case in Newcastle Upon Tyne to talk through her experience of working with us to bring her distress to an end and hopefully help other people out there who might be in a similar position.

[To protect her identity, and at her own request, all names have been changed]. Read more about GUEST BLOG: “Using Surmount’s Harassment Support Service”

Effective Insurance Fraud Investigations

Effective Insurance Fraud Investigations

Probably one of the biggest misconceptions about the world of “investigation” is the whole thing of there always being that ‘smoking gun’ that the investigator finds right there at the scene, just being dropped at that exact moment by the guilty party… Job’s a good ‘un – we’re all heading home for an early finish on a Friday afternoon!

The reality is decidedly less glamorous and actually much more arduous. Take a recent case we worked on in the matter of a high value insurance fraud. Read more about Effective Insurance Fraud Investigations

Pre-Repossession Reports

Pre-Repossession Reports

We now offer comprehensive pre-repossession reports to solicitors and lenders throughout the North-East.

Pre-repossession reports (also known as ‘pre-eviction reports’ or ‘address intelligence reports [AIRs]’) are an excellent and invaluable means for repossessions and evictions to go as smoothly as possible without any sudden or ‘surprise’ elements of intelligence rearing their heads, resulting in the process being derailed and thus requiring rescheduling. Read more about Pre-Repossession Reports

Private Investigator, Newcastle smashes first year!

Private Investigator, Newcastle smashes first year!

As we draw near to the close of our first year being fully operational, we wanted to take a quick second to look back on what we’ve achieved as a security consultant and private investigator in Newcastle.

We came out of the gate into this specific area of business, knowing that the private investigation trade had a terrible reputation (done no particular favours by how it’s presented in television and film, no less) but we knew we had a certain ethic and specific skill-set to separate ourselves from the ‘gumtree gumshoes’ out there and to make a real difference.

So we set a few goals to focus ourselves: Read more about Private Investigator, Newcastle smashes first year!

Newcastle City Council: Newcastle’s Biggest Threat

Newcastle City Council: Newcastle’s Biggest Threat

A recent article in The Guardian by Helen Pidd exposed that Newcastle City Council had once again committed an extremely serious and worrying breach of confidential data. This was only months after their shameful leaking of highly confidential adoption data that they are currently under investigation by the ICO for.

We’re using this week’s blog post to speak specifically about our own experiences with Newcastle City Council and the concerns we’ve repeatedly raised about their data protection processes and their cavalier attitude towards confidentiality.

We’ve hoped for a long time that a sea-change would come with regards to Newcastle City Council. Now we are simply demanding that they are stripped of their right to handle confidential data in line with ICO requirements and must rebuild from the ground up as a local authority with extreme and robust external parties in place to govern them in the meantime. Read more about Newcastle City Council: Newcastle’s Biggest Threat

Taking The Long Way Home: A Closer Look At ‘Asset Protection’.

Taking The Long Way Home: A Closer Look At ‘Asset Protection’.

As part of our ‘Asset Protection Service’ we have hand-delivered high value jewellery from Newcastle to Essex, we’ve personally delivered heirlooms from the estates of the recently deceased to the homes of their next of kin, couriered important and time-sensitive confidential paperwork and, on one occasion, even a human being.

Our client had gone through an extremely bitter divorce with her ex-husband. She had been awarded sole custody of their children much to his annoyance and she was constantly living in fear that he was going to return to the North East and try and snatch her children. Read more about Taking The Long Way Home: A Closer Look At ‘Asset Protection’.

Loss Prevention Assessments – An Imperative Requirement To All Business Owners

Loss Prevention Assessments – An Imperative Requirement To All Business Owners

Surmount Investigations provide extensive Loss Prevention Assessments to business owners who have premises, stock and staff. Our aim is to cast an independent eye over the ‘set-up’ of your business and look at areas of weakness that could be taken advantage of by those with criminal intent.

We look at things such as the placement of your stock, how it is secured and its accessibility to members of the public. We assess your staff and how security conscience they are being whilst at work on your premises. We also offer test purchasing and ‘stress tests’ of your day-to-day business. Read more about Loss Prevention Assessments – An Imperative Requirement To All Business Owners

“I Think My Partner Is Cheating On Me!”

“I Think My Partner Is Cheating On Me!”

A client came to us concerned about the behaviour of his long-term partner and the mother of his children. They had been together for over fifteen years, had a home together but things had felt ‘off’ for a while.

Their sex life had decreased, she claimed to have received a promotion from work that meant she had to do longer hours now and she only ever seemed to use her work phone of an evening which was ‘fingerprint-locked’ and always vibrating causing her to get up and leave the room when it did.

He had grown suspicious that there was someone else in her life. He had tried and failed to carry out his own enquiries but each time he said his partner would catch him out, accuse him of being “too possessive” and said his “paranoia was driving [her] away”. He engaged our services and told us he just ‘had’ to know once and for all if there was anything to his worries. Read more about “I Think My Partner Is Cheating On Me!”