Getting The Absolute Best From A People Tracing Service.

Getting The Absolute Best From A People Tracing Service.

We’ve said it before and we’ll blow our own trumpet once more – The very simply reason(s) that we’re becoming one of the most acclaimed and well-regarded tracing agents for individuals and organisations within Newcastle and the rest of the North East is because we provide a fast, efficient, ethical, honest and most importantly accurate service.

No matter whether it be a loved one you’ve lost touch with or someone needing traced because of debt, inheritance or business obligations, as long as there is a lawful basis or a strong legitimate interest for the trace to be conducted we can get you the result you need. Read more about Getting The Absolute Best From A People Tracing Service.

Data Breaches, Newcastle City Council and Contradictory Control Measures.

Data Breaches, Newcastle City Council and Contradictory Control Measures.

Regular readers of the Surmount blog will recall our entry back in November 2017 in relation to the conduct of Newcastle City Council and the poor and concerning manner in which they handle confidential data.

The matter stemmed from a now infamous data breach at the hands of Newcastle City Council which was the result of a bulk email sent in June of 2017 to 77 recipients that led to the disclosure of various personal details such as home addresses, dates of birth and so on of adopting parents and adopted children. Read more about Data Breaches, Newcastle City Council and Contradictory Control Measures.

Security Vulnerability Assessments for North-East Businesses

Security Vulnerability Assessments for North-East Businesses

The Security Vulnerability Assessments we offer to businesses and organisations around Newcastle upon Tyne, North Shields, Blyth, Whitley Bay, Tynemouth, Cramlington, Hexham, Prudhoe, Ryton, Blaydon on Tyne, Gateshead, Jarrow, Hebburn, Boldon, South Shields, Washington, Sunderland, Durham and the rest of the North East are designed with one very simple goal in mind:

To provide the business owner(s) with definitive proof and reassurance that the people they employ are not putting the company at risk in some capacity and that the measures they have implemented are a strong enough deterrent. Read more about Security Vulnerability Assessments for North-East Businesses

An Untrustworthy Employee – A Staff Disciplinary Case Study

An Untrustworthy Employee – A Staff Disciplinary Case Study

Our Newcastle city centre based client got in touch with us after having Surmount recommended to them by a previous organisation we’d worked with, checking us out online and liking what they saw. They brought us in to consult with regards to concerns they had regarding one of their staff.

The staff member had a sales role within the company that required them to travel the region and meet with selected prospective customers that had been cultivated by the company’s engagement team. The prerequisite of the job was that a certain amount of sales calls per day was expected. Read more about An Untrustworthy Employee – A Staff Disciplinary Case Study

Supporting Landlords And Letting Agents In The North East

Supporting Landlords And Letting Agents In The North East

repossession propertyOur Newcastle based Landlord client had a property portfolio that included a number of varying-sized residential properties throughout the region along with some commercial units. At one of his fully furnished residential properties he was reaching the end of his tether with his tenant, a female in her late twenties that we’ll call ‘Carol’.

‘Carol’ was behind in her rent by months and starting to ignore our client’s attempts to get in touch with her and facilitate payment. Things had reached such a point that an eviction notice had been served and ‘Carol’ was required to pack up and leave. Read more about Supporting Landlords And Letting Agents In The North East

Tracing Someone:  An Explanation of the Legalities

Tracing Someone: An Explanation of the Legalities

We receive many, many enquiries a week from people looking to trace individuals for a multitude of reasons and we have an incredibly high standard as to whether we take the case on or not.

This week, especially in light of the implementation of the General Data Protection Regulations (GDPR) on 25th May 2018, we wanted to take a closer look at the grounds to which we will and will not complete people tracing. Read more about Tracing Someone: An Explanation of the Legalities

Tackling The Neighbours From Hell…

Tackling The Neighbours From Hell…

Our Harassment Support Services for people around Newcastle, North Tyneside and the whole of the North East don’t just cover those dealing with an aggressive ex-partner or the world of dating-gone-wrong. It is completely bespoke to anyone and everyone who is being distressed by another party in a variety of different circumstances. Take our most recent case for example, which involved anti-social behaviour from a neighbour.

Our client in Gateshead came to us at their wits end because of new neighbours next door that were of the “nightmare” variety instantly upon moving in – and only getting worse with each day. Read more about Tackling The Neighbours From Hell…

Surmount Investigations’ GDPR statement.

Surmount Investigations’ GDPR statement.

After a brief period of mild panic whereby half the population considered GDPR to be the new Y2K, the finish line for GDPR compliance has now finally arrived into sight and companies throughout Europe are now all ‘set up’ and in line with the requirements of the new legislation.

For those who are unaware, the General Data Protection Regulation (GDPR) is an EU regulation on data protection and privacy for all individuals. It aims primarily to give control to citizens and residents over their personal data. As per Wikipedia:

Read more about Surmount Investigations’ GDPR statement.

“It’s All In The Details” – An Insurance Fraud Case Study.

“It’s All In The Details” – An Insurance Fraud Case Study.

We received instruction from a UK insurance company who wanted a secondary investigation completed to support the one completed by their own claims management team in relation to an insurance claim made by one of their policyholders.

The policyholder had submitted a claim that his BMW 1 Series vehicle had been stolen at the end of March 2018. The initial contact centre staff member taking the details raised a concern and the claims management team put one of their investigators on it. Read more about “It’s All In The Details” – An Insurance Fraud Case Study.

Pulling The Wool Back Off The Eyes: A ‘Custody Dispute’ Case Study

Pulling The Wool Back Off The Eyes: A ‘Custody Dispute’ Case Study

surveillance photographerOur client based in Tyne and Wear contacted us as they were far along in a bitter custody battle with their ex-partner and starting to lose ground. The client was the father and felt that his case was not being fully and honestly considered because the courts, social services, police and other partnership agencies felt automatically aligned to support the mother in matters of this ilk.

Custody Dispute investigations are fast replacing Cheating Spouse investigations here at Surmount as the most popular engagement for service we receive from private clients. More and more people are feeling like their children could be at risk from their ex or the people they associate with and find local authority agencies and police are not supportive in acquiring the evidence needed in order to formulate child protection plans, formal custody documents and courts orders. Read more about Pulling The Wool Back Off The Eyes: A ‘Custody Dispute’ Case Study